The problem
Gateway Travel runs a nationwide network of home-based travel agents across the US. Over a thousand agents, all remote, all needing access to bookings, commissions, training, and support.
The business was running on five different systems stitched together. Data lived in spreadsheets, a no-code database, and a patchwork of automations. Commission calculations were manual. Onboarding a new agent took days of back-and-forth.
The ops team wasn't running the business — they were firefighting spreadsheets.
What we built
A unified operations platform covering the full agent lifecycle.
Agent portal — Self-service dashboard for 1,000+ agents to manage their pipeline, access training materials, and track commissions. Everything in one place instead of five.
AI-powered booking parser — Booking details extracted automatically from emails and documents. The feature the whole team had been waiting for — manual data entry replaced with AI that reads and files bookings in seconds.
Commission engine — Automated commission calculations replacing the spreadsheet work that consumed hours every week. No more disputes, no more manual reconciliation.
Learning management — Integrated training with video modules, classes, and guides. New agents onboard themselves instead of waiting days for someone to walk them through.
AI assistant for agents — Custom AI assistant that answers agent queries about policies, products, and processes — configurable by the admin team.
Reporting dashboard — Real-time business intelligence across the entire network. The CEO sees the full picture without asking anyone for a spreadsheet.
The result
Over a thousand agents now operate on a single platform. Commission disputes disappeared. Agent onboarding went from days to hours. The ops team went from firefighting five disconnected systems to managing one that handles everything.
